Who is responsible for your information
Adaptive Path Community CIC is the data controller. We are registered in England and Wales under company number 17011650. Our registered office is Labyrinth Business Centre, 43–47 Middle Hillgate, Stockport, England, SK1 3DG. For privacy questions or to exercise your rights, email patrick@adaptivepath.co.uk.
Information we collect
We may collect your name, email address, telephone number, broad location, contact preferences, who support is for, the service and fee route you want to discuss, delivery preference, referral source and your brief message. If you pay Adaptive Path, we also receive necessary payer, contact and transaction records.
Keep sensitive detail out of the form
Health information and other special-category data need extra protection. Please do not send detailed clinical history, diagnoses, treatment records or urgent-risk information through this website form. If you include limited health information in an enquiry, we use only what is necessary to respond and determine an appropriate next step.
Why we use information and our lawful bases
- To answer enquiries, discuss services and take steps you ask us to take before entering a contract.
- To provide and administer agreed services or payments under a contract.
- To meet legal, regulatory, safeguarding and accounting obligations.
- For legitimate interests in operating, securing and improving our service, where those interests are not overridden by your rights.
- Where special-category information is necessary, we identify and document an additional lawful condition appropriate to the circumstances, such as health or social-care provision or safeguarding. We will seek explicit consent where that is the appropriate condition.
Website forms and payments
Netlify hosts this website and processes website enquiry submissions for us. Stripe processes payments and card data. Adaptive Path receives the payer, contact and transaction records needed to administer a payment, but does not receive or store your full card details.
Who receives information
Access is limited to authorised Adaptive Path personnel and service providers who need the information for hosting, communications, professional services, payment processing, security or legal compliance. We may also share information where required by law or necessary to protect someone from serious harm. We do not sell personal information.
How long we keep information
We keep information only as long as reasonably necessary for the purpose it was collected, including responding to enquiries, providing services, meeting safeguarding, insurance, tax, accounting and legal requirements, and handling disputes. Retention is reviewed by record type; information is securely deleted or anonymised when no longer needed.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability, or object to processing. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You may also ask us to review a decision about your information. Contact patrick@adaptivepath.co.uk; we may need to verify your identity.
Questions and complaints
Please contact us first so we can investigate and respond. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. We do not claim that Adaptive Path’s ICO registration is complete; it is being finalised.
Cookies and analytics
This site does not add analytics or advertising cookies. Essential hosting and security processing may still occur when you request a page or submit the form.